Dealing With Clients

Your Specialist Niche Isn’t Enough: How to Become the ONLY Choice

If you’ve done any research into building a business at all, you’ll know all about the importance of – *shudder* – niching down. In this progressively tighter-packed sardine tin we like to call the internet, everyone screams about the importance of ‘niching down’ and ‘standing out’ and ‘being different’. And this is true to an extent. Those things are important. But they are not ALL you need. You could have […]

Is It Okay to Voice Your Political Opinions in Your Business?

After the trauma that was Donald Trump being elected as president last week, I posted a supportive message on Untamed Writing’s Facebook page for all my American readers who were suffering through it. What I did not expect was that someone would reply with, ‘Mourning? Are you kidding? I’m celebrating!’ Because no, I definitely was not kidding. My first reaction to this comment was simply to be astounded that someone […]

How I Persuaded a Cheapskate Client to Pay Me More Than Double

Three years ago, when I was still a new freelance writer, I found a potential new client. Most of my clients at that point were people who wanted SEO articles. This woman ended up being one of my first ever copywriting clients. She wanted the content for two websites rewriting, both of which offered the same services but with different branding. She wanted 16 pages for each website. What the […]

Are You So Desperate for Cash You’re Destroying Your Biz?

I went to visit my old chiropractor the other morning. Oh god, it was so good. Nothing I like more than being put in awkward positions and having my back brutalised by a no-bullshit South African dude. He can even crack the right side of my neck, which no other chiropractor has ever been able to do. I CAN’T EVEN DO IT MYSELF. Needless to say, the man is a […]

Is Fear Keeping Your Rates Low?

If you ever want to start making decent money from freelancing, you must stop operating from a place of fear and scarcity – feeling like this client is the only client you’ll ever have, and that if you lose them, all else is lost too. If you’re always scared you’ll lose the client, you’ll never be able to put your rates up. Actually, scratch that. Because you will always be […]

What to Do When Your Clients are Getting You Down

You’ve heard the old adage ‘the customer’s always right’, haven’t you? Course you have. You’re a human person with ears. Speaking from seven years of experience working in bars, I can report that that saying is utter bollocks. I once rejoiced in pissing off a snobbish elderly couple who were adamant that I MUST OPEN A FRESH BOTTLE OF WINE for them. I resolutely refused. ‘This wine is fine. I […]

How to Get Clients as a Total Newbie – Without Lying About Your Experience

One of the biggest fears new freelancers have is being ‘found out’. Exposed as a fraud. Called out on their lack of experience. They worry that if a client guesses they’re totally new to this game, they won’t get hired. The trouble, of course, is that they also don’t want to be dishonest. They don’t want to lie and say they’ve done this a hundred times before. They dread the […]

11 Signs Your Client is a Bit of a Tosspot

Not all clients are great clients. If your clients do any of these things, there’s a strong chance they fall into the tosspot category: Bring agreed-upon deadlines forward It’s as if signing a contract means NOTHING to them. Quietly add extra work to the project without expecting you to charge more Commonly known as ‘scope creep’. Those rat-bastards! Take an ice age to answer your emails So approximately 10,000 years. […]

How to Raise Your Freelance Rates with Cheapskate Clients

I get asked this a lot. How do you raise your rates with clients who are paying you a pittance? So this is kind of a trick question. Or trick headline. Whatever. Because the thing is, trying to raise your rates with clients who don’t understand value is almost impossible. These guys view you as a commodity… so why should they pay you more than any other freelancer? In their […]

The One Thing You Need to Learn to Say to Asshole Clients

I’m about to blow your mind: you don’t have to take on every single client who’s willing to give you money. If somebody approaches you with work and you get a big old case of the heebie jeebies – you just know something is not right here – TELL THEM TO FUCK OFF. Or, you know, say it in nicer terms. (Which is what I would actually recommend. Please don’t […]